Insights article

Comparing your options: Engagement platforms vs project websites

Sebastian Weise
Published: 31/08/2021

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We’ve recently written about how you can get ready to engage and consult online where we provided an overview of the different tools people use and which formats of engagement or consultation they support. However, in our day-to-day work with clients, I also often come across the question of how dedicated planning consultation tools compare to standard project websites with response forms? 

Explaining the differences between a website and an online consultation platform helps to highlight the strengths and weaknesses of each approach. It also highlights how and where dedicated planning consultation platforms fit with your project and your design team. 


Project websites

Let’s start by focusing on websites first. 

Websites are a key part of your planning project’s public appearance. A website often becomes a home for your planning and construction project. Every project needs to be presented online at some point. Often we present planning projects at the time of selling the project (or the spaces that were created). 

The key point however is this: Increasingly it is essential to front-load project publicity either to involve people in the design and to build rapport with end-users, which ultimately results in faster approval times. Linked to this is the ability to sell our project early and well to buyers or investors. 

To do so, we have seen some primary options:


Project pages on a company website

An option is to provide a webpage for the project on a company website with a response form. What are some of the benefits and disadvantages here? 

Strengths

  • That’s quick and simple and lets you draw on your web team to set up your project for you with your existing resources.

  • The project is clearly identified as done by you.
  • On a larger budget, microsites can have a dedicated look and feel

Weaknesses

  • Simpler pages will need to follow the design and style of your website which provides less freedom from a design perspective. 
  • Lack of interactivity

  • Visitors or potential customers might struggle to find your page on your website.
  • Reuse of existing contact forms or in-built analytics substantial additional manual work for your admins and difficulty for respondents. 
  • No ability to let the design team manage the process.

Dedicated project websites

Many projects, especially larger ones, can have their own project webpage. This is more common for large projects or programmes, which have a significant marketing budget or are sufficiently large-scale. Examples here are the Gilston Park project by Places for People. 

These websites can take their own branding and can be adapted as suitable to the project needs. This approach is most commonly found for projects, with significant marketing budgets, and involves dedicated PR firms, who look after those pages. 

Strengths

  • Flexibility about project branding

  • A dedicated web address provides the project with its own presence and identity.

Weaknesses

  • A significant cost for implementation from a suitably skilled web / PR team.
  • Additional maintenance cost to look after another web presence. 

  • Lack of interactivity.
  • The design team needs to work through your web admin for any content updates.

Online engagement platform like PlaceChangers

So how does a web ‘platform’ differ from a website? 

Web platforms like PlaceChangers may appear very similar to a project website, but widely enhance the capability of your design team to move faster. 

That’s because web platforms like PlaceChangers are built from the ground up to support planning engagement and consultations. A range of key differences set a planning consultation platform apart from a website, including for instance: 

Strengths

  • Tried and tested: These tools are tried and tested from many previous projects.

  • Interactive engagement: Unlike websites, with consultation platforms like PlaceChangers, participants can directly engage with aspects of plans relevant to them. 

  • Consultation response reporting: advanced automated analysis and summary of consultation responses. 

  • Collaborative and shared access: platforms are better suited to let a team of users handle and manage consultations. There is no single gatekeeper watching over a log-in password to a website. 

  • Automatic participant notifications to participants so that everybody is kept up to date. 

Weaknesses

  • Needs basic training to make the most of reporting and setup
  • You have less flexibility on branding than with a bespoke website, but that also means being able to work faster.

All in all, with a dedicated platform, your design is instantly able to set up, deliver, and report on engagement activities that benefit your project. 


How do engagement platforms work with websites?

You might ask if it’s a one or other trade-off between websites and platforms? 

It does not need to be. 

Online engagement platforms are complementary to project websites. There are many different combinations that can be imagined for different projects, budgets, and audiences. Here are some of the main ways of using a platform with a website. 

Linking off to a dedicated consultation platform

For projects with smaller marketing budgets, you can easily use your company website to create a news update or provide a project page there. 

The actual consultation is then hosted on a consultation platform such as PlaceChangers, where the whole of the design team can access the consultation without you needing to share access to a website. 

Using the consultation platform as the project website

In some instances, particularly for larger projects and marketing budgets, you could choose to use an engagement platform instead of a project website. Here your design team would use an external platform to put together a project landing page and associated consultations. The upside of this approach is the flexibility it provides. 

You get to set up quickly and the consultation platform provides everything needed as it’s built for the job. The potential downside is the reduced capacity for visual customisations.

What about time and money?

The good news is that engagement platforms compare very favorably to the time and money otherwise required to put together dedicated project pages that also support suitably interactive engagement with your project. 

With PlaceChangers for instance, your cost is typically half of that of a website. Other benefits such as speed, customer satisfaction, team working, and easy reporting far outweigh the benefits of a traditional website. 


Takeaways

Web platforms are not a replacement for your marketing, web, or PR specialist. Instead, those stakeholders also benefit from the use of a dedicated engagement platform, which essentially reduces the need for cumbersome customisations of various forms within a project website.  

Engagement platforms make the life of consultants easier as they help to auto-generate consultation summaries and they automate some of the back and forth between participants in consultations and the team. 

As they are built for the job, they also guarantee that respondents are delighted. You do not need to do an experiment. Websites often can only present information and have little interactivity. Here web platforms for engagement and consultation can shine. 

Web platforms for consultation and engagement work well with websites. They can be flexibly adapted and thought of as a powerful feedback tool, made to support more detailed responses and conversations between the design team and the community. 

 
 

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